Essays on agentic AI, orchestration, systems thinking, and what executive leaders need to understand now.
47 posts
The AI SDR argument is stuck on autonomy versus human selling. The real bottleneck is later: what the agent hands to a human at the exact moment a buyer decides whether the risk is worth it.
Chatbots can be fluent. The competitive question is what survives the handoff. Weave’s omnichannel receptionist and the Workday-Microsoft agent identity push reveal a new CX surface: continuity infrastructure. Measure state preservation, not just conversation speed.
ChatGPT Search, Perplexity, and Google AI Overviews are making discovery and verification one screen. The winning GTM asset is no longer keyword rank. It is a citation footprint: a structured claim-to-proof architecture that earns trust when risk becomes salient.
Robinhood did not add an AI feature to a trading app. It introduced a new product primitive: an agentic account with scoped money, a preview gate, a live activity feed, and instant revocation. That shifts consumer finance from choosing products to deploying strategies run by agents, with execution…
The most important agent in your company is the one you never open a chat window with. Gemini Spark runs continuously inside Gmail, turning the inbox into persistent execution. The advantage is no longer what the model can answer. It is what the loop can do, remember, and prove when no one is watch…
Google’s AI Mode and Rakuten’s Mirai are collapsing performance marketing surfaces into agent-native decision points. The old unit of measurement, the link click, is eroding. The new requirement is to publish agent-consumable actions with acceptance gates and state-change instrumentation so agents…
A 30-page NIST concept paper on agent identity and authorization looks like enterprise plumbing. Read again, and it is a market-shaping standard: the unit is not agent capability, but legible identity, scoped authorization, audit proof, and non-repudiation. China is moving with a different philosop…
Blueprint skills are becoming portable, runtimes are becoming ZIP-file endpoints, and quality loops are surfacing in platform layers. When agent infrastructure stops being a craft bottleneck, the scarce resource moves upward: evidence of correct outcomes in your environment.
Cisco’s $5.3B AI infrastructure backlog and simultaneous layoffs look contradictory to the public. The market read a single decision: reallocate capital and labor toward agentic workflows, then accept the short-term optics. The problem is measurement. This essay introduces the conversion test: dema…
For two years the AI question was “who has the best model?” Agents change the ordering of priorities. Once agents edit code, touch infrastructure, spend budgets, and trigger workflows, the new operational question is whether you can prove what they did, why they did it, and whether they were allowe…
AI is redefining value not through chat or interface demos, but through embedded workflow disruptions in governance-heavy sectors. This piece reveals how procurement, finance close, licensing, and compliance are becoming AI's largest, most durable budget lines—and why the true payoff lies in cycle-…